Sustainability Report 2015
Employee satisfaction
For Hannover Re, the most important part of being an attractive employer is the satisfaction of its employees. We take regular feedback from our staff very seriously and we use their evaluations and concrete suggestions as a basis for continuous improvement.
For many years now we have obtained a reliable picture of our employees' satisfaction through the survey of our workforce carried out at the Hannover location. In keeping with the goals of our Sustainability Strategy 2015-2017, we rolled out a survey of employee satisfaction internationally and Group-wide with the support of an external opinion research and management consulting firm. We achieved solid participation of 70% in this survey, which was carried out in the autumn of 2015.
A very high degree of overall satisfaction among our staff can be identified as a central finding. This is true both of the average evaluation across all questions and for virtually all individual questions. The considerable motivation and dedication expressed by our staff is especially gratifying. As far as potential scope for improvement is concerned, they identified a more broad-based system of remuneration and further optimisation of the support provided for their ongoing individual training. On the basis of these insights we shall evaluate the findings in detail in 2016 and initiate measures. The goals will be to leverage higher-order potential scope for improvement and to support the individual units as they explore the findings of relevance to them and identify specific measures.
The turnover ratio at Home Office in Hannover of 2.5% (1.5%) was higher than the level of the previous year, but still well below the average level expected for the industry as a whole (4.6%). The rate of persons leaving corresponds to the staff turnover ratio, since it refers to the number of employees at year-end (which already includes the new appointments). The trend can be understood through the comparison with the number of persons joining the company. The average length of service to the company at the Hannover location stood at 10.5 years in 2015.
| Staff turnover by region in 2014 and 2015 | ||||||||
| 2015 | 2014 | |||||||
|---|---|---|---|---|---|---|---|---|
| Rate of persons joining | Rate of persons leaving | Rate of persons joining | Rate of persons leaving | |||||
| Region | Number | in % | Number | in % | Number | in % | Number | in % |
| Germany | 94 | 7.0 | 33 | 2.5 | 108 | 8.4 | 27 | 2.1 |
| Europe excl. Germany | 50 | 12.8 | 59 | 15.1 | 60 | 15.3 | 77 | 19.6 |
| USA | 23 | 8.1 | 24 | 8.5 | 24 | 8.5 | 17 | 6.0 |
| South Africa | 20 | 12.2 | 24 | 14.6 | 22 | 13.4 | 14 | 8.5 |
| Asia | 25 | 15.4 | 18 | 11.1 | 37 | 22.8 | 20 | 12.3 |
| Americas excl. USA | 14 | 19.4 | 6 | 8.3 | 11 | 15.3 | 6 | 8.3 |
| Australia | 9 | 12.0 | 12 | 16.0 | 24 | 32.0 | 8 | 10.7 |
| Staff turnover by gender in 2014 and 2015 | ||||||||
| 2015 | 2014 | |||||||
|---|---|---|---|---|---|---|---|---|
| Rate of persons joining | Rate of persons leaving | Rate of persons joining | Rate of persons leaving | |||||
| Gender | Number | in % | Number | in % | Number | in % | Number | in % |
| Men | 121 | 9.6 | 85 | 6.8 | 130 | 10.6 | 72 | 5.8 |
| Women | 114 | 8.7 | 91 | 6.9 | 156 | 12.0 | 97 | 7.4 |
| Staff turnover by age group in 2014 and 2015 | ||||||||
| 2015 | 2014 | |||||||
|---|---|---|---|---|---|---|---|---|
| Rate of persons joining | Rate of persons leaving | Rate of persons joining | Rate of persons leaving | |||||
| Age group | Number | in % | Number | in % | Number | in % | Number | in % |
| Up to age 29 | 105 | 33.5 | 26 | 8.3 | 108 | 34.5 | 27 | 8.6 |
| Ages 30 to 49 | 107 | 7.1 | 97 | 6.5 | 155 | 10.3 | 91 | 6.1 |
| Age 50 and over | 23 | 4.6 | 53 | 10.6 | 23 | 4.6 | 51 | 10.2 |