Sustainability Report 2015

Risk management Organisation and process of risk management

G4-13

Significant changes in the organization’s size, structure, ownership

Organisational profile AR 2015: 4.3 Major acquisitions and new formations

G4-14

Observance of precautionary approach or principle

G4-15

Participation in and support for externally developed charters, principles and initiatives

Advocacy groups and memberships

G4-16

Significant memberships

Advocacy groups and memberships

Identified material aspects and boundaries

G4-17

List of consolidated entities

AR 2015: 4.2 Consolidated companies and complete list of shareholdings

G4-18

Process for defining the report content

Materiality analysis About this report

G4-19

Material Aspects

Materiality analysis About this report

G4-20

Material Aspects within the organization

About this report

G4-21

Material Aspects outside the organization

About this report

G4-22

Effects of any restatements of information

The presentation of information has not changed in comparison with the previous year.

G4-23

Changes in the Scope, Aspect Boundaries or measurement methods

Any significant changes in the Scope, Aspect Boundaries or measurement methods applied are noted at the appropriate point in the report.

Stakeholder engagement

G4-24

List of stakeholder groups

G4-25

Identification of stakeholder groups

G4-26

Approach to stakeholder engagement

G4-27

Recognition of key topics and concerns raised by stakeholder groups

Responsible enterprise management

Report profile

G4-28

Reporting period

The reporting period of Hannover Re's Sustainability Report 2015 is the 2015 financial year (1 January to 31 December 2015). Comparative values from prior years are available for selected key figures. The editorial deadline for Hannover Re's Sustainability Report 2015 was October 2016. Significant developments in 2016 have therefore already been taken into account and disclosed accordingly.

G4-29

Date of most recent previous report

Hannover Re’s most recent Sustainability Report was published in October 2015. Further information on the topic of sustainability is published at shorter intervals on the company’s website and regularly in its Group Annual Report.

G4-30

Reporting cycle

Annual

G4-31

Contact point for questions regarding the report or its contents

Karl Steinle,
General Manager Corporate Communications
Tel. + 49 511 5604-1500
karl.steinle@hannover-re.com Julia Hartmann,
Senior Investor Relations Manager
Tel. + 49 511 5604-1529
julia.hartmann@hannover-re.com Melanie Raudzis-Bokelmann
Investor Relations Manager
Tel. +49 511 5604-1729
Melanie.raudzis@hannover-re.com

G4-32

GRI Content Index

The Sustainability Report 2015 has been drawn up in accordance with the Core option.

G4-33

External Assurance for the report

Governance

G4-34

Governance structure

We do not make any breakdown according to age group or belonging to a minority.

G4-35

Process for delegating authority for economic, environmental and social topics

Value-based management

G4-36

Responsibility for economic, environmental and social topics

G4-38

Composition of the highest governance body and its committees

Management structure Website: Supervisory Board Website: Executive Board

We do not report on membership of under-represented social groups. We do not record competences relating to economic, environmental and social issues.

G4-39

Independence of the Chair of the highest governance body

Management structure AR 2015: Declaration on Corporate Governance

G4-40

Nomination and selection processes for the highest governance body

Management structure AR 2015: Declaration on Corporate Governance

Experience in relation to environmental and social issues is not included in the selection process for the Executive Board or Supervisory Board.

G4-41

Processes for avoidance of conflicts of interest

Management structure AR 2015: Declaration on Corporate Governance

G4-42

Role of highest governance body with regard to strategy and goals

Sustainability Strategy

G4-43

Measures to develop and enhance the highest governance body’s knowledge of sustainability

Management structure

G4-44

Evaluation of the highest governance body’s performance with regard to sustainability

Remuneration and performance review AR 2015: Remuneration report

G4-45

Role of the highest governance body with regard to sustainability risks and opportunities

Organisation and process of risk management

G4-46

Role of the highest governance body in reviewing the effectiveness of risk management

Organisation and process of risk management AR 2015: Opportunitiy and risk report

G4-47

Frequency of the highest governance body’s review of sustainability risks and opportunities

Organisation and process of risk management AR 2015: Opportunitiy and risk report

G4-48

Responsibility for the sustainability report

Foreword

G4-49

Process for communicating critical concerns to the highest governance body

Management structure

G4-50

Critical concerns communicated to the Executive Board / Supervisory Board

Management structure

G4-51

Remuneration policies for the highest governance body and senior executives

Remuneration and performance review AR 2015: Remuneration report

Environmental and social objectives are not currently included in the performance criteria of the remuneration policy, but could be agreed in individual objectives.

G4-52

Process for determing remuneration

Remuneration and performance review AR 2015: Remuneration report

G4-53

Expression of views by stakeholders on the aforementioned remuneration

Remuneration and performance review

Ethics and integrity

G4-56

Values, principles and codes of conduct

Strategy and Management Governance and dialogue Compliance Supplier management

G4-57

Grievance mechanisms, questions

G4-58

Grievance mechanisms

Sustainability management Hannover Re at a glance Risk management Sustainable insurance solutions AR 2015: Strategy

G4 Indicator	Description	Reference	Explanation
Category: Economic
G4-DMA	Management approach	Sustainability management Hannover Re at a glance Risk management Sustainable insurance solutions AR 2015: Strategy
Economic Performance
G4-EC1	Direct economic value generated and distributed	Hannover Re at a glance AR 2015: Report on economic position	We do not record any indicators on the financial value generated by our investments in local communities.
G4-EC2	Financial implications and other risks and opportunities for the organization's activities due to climate change	Risk management
G4-EC3	Coverage of the organisation's defined benefit plan obligations	Remuneration and fringe benefits AR 2015: 8.4 Staff and expenditures on personnel
G4-EC4	Financial assistance received from		Hannover Re did not receive any subsidies or other forms of support from the government in the year under review.
Market Presence
G4-EC5	Ratios of standard entry level wage by gender compared to local minimum wage at significant business locations	Remuneration and fringe benefits	In order to satisfy the exacting quality standards of our complex services, Hannover Re deploys highly qualified personnel worldwide. The level of salaries reflects this high skills level. There is consequently no risk of undershooting a local minimum wage.
G4-EC6	Proportion of senior management hired locally at significant business locations	Remuneration and fringe benefits
Indirect Economic Impacts
G4-EC7	Development and impact of infrastructure investments and service supported	Sustainable insurance solutions
G4-EC8	Nature and extent of significant indirect economic impacts		The indirect economic impacts of our business operations cannot be quantified owing to their potentially endless reach.
Category: Enviromental
G4-DMA	Management approach	Sustainability management Environmental management Supplier management Compliance structure and report

Materials
G4-EN1	Materials used by weight or volumne	Resource consumption
Energy
G4-EN3	Energy consumption within the organization	Energy consumption	Presentation in joules is not considered to be expedient for internal management purposes.
G4-EN5	Energy intensity	Energy consumption	Presentation in joules is not considered to be expedient for internal management purposes.
G4-EN6	Reduction of energy consumption	Energy consumption
G4-EN7	Reduction in engery requirements of products and services	Sustainable insurance solutions
Water
G4-EN8	Total water withdrawal by source	Resource consumption	Consumption and emissions data
G4-EN10	Percentage and total volume of water recycled and reused		As a non-manufacturing company, Hannover Re has not taken steps to recycle and reuse water.
Biodiversity
G4-EN11	Operational sites in, or adjacent to, protected areas		The land used by Hannover Re is not located in or adjacent to protected areas. As a company operating in the insurance industry that uses its premises solely for office work, our offices are normally located in cities or municipalities.
G4-EN13	Habitats protected or restored		The land used by Hannover Re is not located in or adjacent to protected areas. As a company operating in the insurance industry that uses its premises solely for office work, our offices are normally located in cities or municipalities.
Emissions
G4-EN15	Direct Greenhouse gas (GHG) emissions (Scope 1)	Emissions
G4-EN16	Energy indirect Greenhouse gas (GHG) emissions (Scope 2)	Emissions
G4-EN17	Other indirect Greenhouse gas (GHG) emissions (Scope 3)	Emissions
G4-EN18	Greenhouse gas (GHG) emissions intensity	Emissions
G4-EN19	Reduction of Greenhouse gas (GHG) emissions	Emissions
Effluents and Waste
G4-EN22	Total water discharge by quality and destination	Resource consumption	As a non-manufacturing provider of insurance services, the issue of water discharge is of minor relevance to Hannover Re. The volume of water discharged in the reporting period corresponds to the volume of water consumption (cf. Indicator EN8) and thus totalled 17,088,000 litres. Our water is discharged into the municipal sewage network. Environmentally critical effluents are not discharged in connection with Hannover Re’s business operations.
G4-EN23	Total weight of waste by type and disposal method	Resource consumption

Products and Services
G4-EN27	Initiatives to mitigate environmental impacts	Sustainable insurance solutions
G4-EN28	Reclamation of packaging materials	Product responsibility Resource consumption	As a provider of reinsurance products this Indicator is not applicable to our company. Hannover Re nevertheless strives for a high level of recycling and low consumption of materials.
Compliance
G4-EN29	Monetary value of significant fines and total number on non-monetary sanctions for non-compliance with environmental laws and regulations		Hannover Re was not required to pay any significant fines in the reporting period or in previous years due to non-compliance with environmental laws or regulations. Nor were any non-monetary sanctions imposed on Hannover Re.
Transport
G4-EN30	Environmental impacts of transporting products and materials	Emissions	Our reinsurance services do not cause any significant environmental impacts through transporting. We make systematic efforts to reduce business trips by our employees, especially air travel, and pay offsets for all remaining emissions.
Overall
G4-EN31	Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanisms	Environmental management
Supplier Environmental Assessment
G4-EN32	Percentage of new suppliers thate were screened using environmental criteria	Supplier management
Environmental Grievance Mechanisms
G4-EN34	Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanisms	Compliance structure and report
Category: Social
Sub-category: Labor practices and decent work
G4-DMA	Management approach	Sustainability management Employees Employee development and employee advancement Employee retention Co-Determination Supplier management Compliance structure and report

Employment
G4-LA1	Total number and rates of new employee hires and employee turnover by age group, gender and region	Employee satisfaction
G4-LA2	Benefits provided to Full-time employees that are not provided to temporary or parttime employees, by significant business loactions	Remuneration and fringe benefits
G4-LA3	Return to work and retention rates after parental leave, by gender	Work-life-Balance
Labor/Management Relations
G4-LA4	Minimum notice periods regarding operational changes, including whether these are specified in collective agreements	Co-Determination
Occupational Health and Safety
G4-LA5	Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs		All employees in Germany are fully represented by the Health and Safety Committee. It goes without saying that we meet all legal requirements under the Occupational Safety Act.
G4-LA6	Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities, by region and by gender	Health and Wellness	We do not collect data on occupational diseases or gender-specific figures on absenteeism and accidents.
G4-LA7	Workers with high incidence or high risk of diseases related to their occupation	Health and Wellness
G4-LA8	Health and safety topics covered in formal agreements with trade unions		Our business operations, i.e. the provision of reinsurance services, do not give rise to any health and safety risks that are covered in formal agreements with trade unions.
Training and Education
G4-LA9	Average hours of training per year per employee by gender and by employee category	(Further) training	We do not record training days by employee category or gender.
G4-LA10	Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings	(Further) training Employee development Generation management
G4-LA11	Percentage of employees receiving regular performance and career development reviews, by gender and by employee category	Employee development

Diversity and Equal Opportunity
G4-LA12	Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity	Management structure Diversity management
Equal Remuneration for Women and Men
G4-LA13	Ratio of basic salary and remuneration of women to men by employee category and by significant business locations	Remuneration and fringe benefits Diversity Management
Supplier Assessment for Labor Practices
G4-LA14	Percentage of new suppliers that were screened using labor practices criteria	Supplier management
Labor Practices Grievance Mechanisms
G4-LA16	Number of grievances about labor practices filed, addressed, and resolved through formal grievance mechanisms	Compliance structure and report
Sub-category: Human rights
G4-DMA	Management approach	Governance and dialogue Compliance structure and report Supplier management Employees
Investment
G4-HR2	Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained	Compliance structure and report
Non-discrimination
G4-HR3	Total number of incidents of discrimination and corrective actions taken	Diversity Management
Freedom of Association and Collective Bargaining
G4-HR4	Operations and suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and measures taken to support these rights	Supplier management Co-Determination

Child Labor
G4-HR5	Principles and measures relating to the prevention of child labor	Employees Supplier management
Forced or Compulsory Labor
G4-HR6	Principles and measures relating to the prevention of forced or compulsory labor	Employees Supplier management
Security Practices
G4-HR7	Training of security personnel		Hannover Re does not employ any security personnel of its own and has assigned this function to external service providers. The risk of human rights violations in the context of Hannover Re’s business is extremely slight and in our assessment, therefore, this Indicator is in principle not relevant to our sustainability management.
Supplier Human Rights Assessment
G4-HR10	Percentage of new suppliers that were screened using human rights criteria	Supplier management
Human Rights Grievance Mechanisms
G4-HR12	Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms		No human rights violations have occurred to date at Hannover Re and we therefore do not consider the establishment of a grievance mechanism for human rights violations to be relevant to our company.
Sub-category: Society
G4-DMA	Management approach	Social Commitment Stakeholder dialogue Compliance Supplier management
Local Communities
G4-SO1	Percentage of business locations with implemented local community engagement, impact assessments, and development programs	Stakeholder dialogue Social Commitment
G4-FS13	Access points in low-populated or economically disadvantaged areas by type	Social Commitment	With a few exceptions, as a reinsurer – i.e. as a business-to-business service provider – we do not have any direct contact with initial customers. Our business activities do not, in principle, create access points to financial services.
G4-FS14	Initiatives to improve access to financial services for disadvantaged people	Sustainable insurance solutions
Anti-corruption
G4-SO4	Communication and training on anti-corruption policies and procedures	Compliance structure and report

Public Policy
G4-SO6	Total value of political contributions by country and recipient/beneficiary	Employee engagement and donations
Anti-competitive Behavior
G4-SO7	Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes		No legal actions for anticompetitive behaviour, anti-trust or monopoly practices were taken against Hannover Re in the reporting period or in previous years; consequently, there are no findings to report.
Compliance
G4-SO8	Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations		No significant fines were payable by Hannover Re in the reporting period or in previous years for non-compliance with laws and regulations. Nor have any non-monetary sanctions been imposed on Hannover Re.
Supplier Assessment for Impacts on Society
G4-SO9	Percentage of new suppliers that were screened using criteria for impacts on society	Supplier management
Grievance Mechanisms for Impacts on Society
G4-SO11	Number of grievances about impacts on society filed, addressed, and resolvedthrough formal grievance mechanisms"	Compliance structure and report
Sub-category: Product responsibility
G4-DMA	Management approach	Product responsibility Risk expertise Customer orientation and satisfaction Sustainability asset management Data privacy
Product and Service Labeling
G4-PR3	Type of product and service information required by the organization’s procedures for product and service information and labeling, and percentage of significant product and service categories subject to such information requirements	Customer orientation and satisfaction	The reinsurance industry is not subject to any statutory requirements to provide product or service information to its clients. On the contrary, in the context of taking out a reinsurance treaty it is normally the primary insurers that are required to provide detailed information to reinsurers about their business operations and the reinsured portfolio so that the reinsurer can accurately assess the risks.
G4-PR4	Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes		In the reporting period there were no incidents of non-compliance with Hannover Re’s duties to provide information about products or services. Nor were there any incidents of non-compliance with voluntary codes governing requirements to provide information.
G4-PR5	Results of surveys measuring customer satisfaction	Customer orientation and satisfaction

Marketing Communications
G4-PR6	Sale of banned or disputed products		Hannover Re does not conduct any advertising measures aimed at end customers in the sense of product marketing. Isolated marketing activities are carried out for the Hannover Re and E+S Rück brands, for example through image advertisements and information brochures about the company’s orientation. Sales promotion takes place solely through individual contacts with clients. In view of Hannover Re’s extremely modest advertising expenditure, no special programmes for adherence to laws and standards related to marketing communications have been put in place.
G4-PR7	Incidents of non-compliance with advertising and marketing guidelines		Hannover Re does not conduct any advertising measures aimed at end customers in the sense of product marketing. Isolated marketing activities are carried out for the Hannover Re and E+S Rück brands, for example through image advertisements and information brochures about the company’s orientation. Sales promotion takes place solely through individual contacts with clients. In view of Hannover Re’s extremely modest advertising expenditure, no special programmes for adherence to laws and standards related to marketing communications have been put in place.
Customer Privacy
G4-PR8	Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data	Data privacy
Compliance
G4-PR9	Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services		In the reporting period and in the preceding years Hannover Re was not required to pay any significant fines for non-compliance with laws or regulations concerning the provision and use of products and services. Nor have any non-monetary sanctions been imposed on Hannover Re.
Product Portfolio
G4-FS6	Percentage of the portfolio for business lines by specific region, size (e.g. micro/sme/large) and by sector	Portfolio Sustainable insurance solutions
G4-FS7	Monetary value of products and services designed to deliver a specific social benefit for each business line broken down by purpose	Sustainable insurance solutions
G4-FS8	Monetary value of products and services designed to deliver a specific environmental benefit for each business line broken down by purpose	Sustainable insurance solutions
Active Ownership Approach
G4-FS11	Percentage of assets subject to positive and negative environmental or social screening	Sustainability in asset management
Audit – Management Approach included in G4-DMA Product Responsibility

G4 Indicator

Description

Reference

Explanation

Category: Economic

G4-DMA

Management approach

Economic Performance

G4-EC1

Direct economic value generated and distributed

Hannover Re at a glance AR 2015: Report on economic position

We do not record any indicators on the financial value generated by our investments in local communities.

G4-EC2

Financial implications and other risks and opportunities for the organization's activities due to climate change

Risk management

G4-EC3

Coverage of the organisation's defined benefit plan obligations

Remuneration and fringe benefits AR 2015: 8.4 Staff and expenditures on personnel

G4-EC4

Financial assistance received from

Hannover Re did not receive any subsidies or other forms of support from the government in the year under review.

Market Presence

G4-EC5

Ratios of standard entry level wage by gender compared to local minimum wage at significant business locations

Remuneration and fringe benefits

In order to satisfy the exacting quality standards of our complex services, Hannover Re deploys highly qualified personnel worldwide. The level of salaries reflects this high skills level. There is consequently no risk of undershooting a local minimum wage.

G4-EC6

Proportion of senior management hired locally at significant business locations

Remuneration and fringe benefits

Indirect Economic Impacts

G4-EC7

Development and impact of infrastructure investments and service supported

Sustainability management Environmental management Supplier management Compliance structure and report

G4-EC8

Nature and extent of significant indirect economic impacts

The indirect economic impacts of our business operations cannot be quantified owing to their potentially endless reach.

Category: Enviromental

G4-DMA

Management approach

Materials

G4-EN1

Materials used by weight or volumne

Energy

G4-EN3

Energy consumption within the organization

Energy consumption

Presentation in joules is not considered to be expedient for internal management purposes.

G4-EN5

Energy intensity

Energy consumption

Presentation in joules is not considered to be expedient for internal management purposes.

G4-EN6

Reduction of energy consumption

Energy consumption

G4-EN7

Reduction in engery requirements of products and services

Water

G4-EN8

Total water withdrawal by source

Consumption and emissions data

G4-EN10

Percentage and total volume of water recycled and reused

As a non-manufacturing company, Hannover Re has not taken steps to recycle and reuse water.

Biodiversity

G4-EN11

Operational sites in, or adjacent to, protected areas

The land used by Hannover Re is not located in or adjacent to protected areas. As a company operating in the insurance industry that uses its premises solely for office work, our offices are normally located in cities or municipalities.

G4-EN13

Habitats protected or restored

Emissions

G4-EN15

Direct Greenhouse gas (GHG) emissions (Scope 1)

G4-EN16

Energy indirect Greenhouse gas (GHG) emissions (Scope 2)

G4-EN17

Other indirect Greenhouse gas (GHG) emissions (Scope 3)

G4-EN18

Greenhouse gas (GHG) emissions intensity

G4-EN19

Reduction of Greenhouse gas (GHG) emissions

Effluents and Waste

G4-EN22

Total water discharge by quality and destination

As a non-manufacturing provider of insurance services, the issue of water discharge is of minor relevance to Hannover Re. The volume of water discharged in the reporting period corresponds to the volume of water consumption (cf. Indicator EN8) and thus totalled 17,088,000 litres. Our water is discharged into the municipal sewage network. Environmentally critical effluents are not discharged in connection with Hannover Re’s business operations.

G4-EN23

Total weight of waste by type and disposal method

Products and Services

G4-EN27

Initiatives to mitigate environmental impacts

Product responsibility Resource consumption

G4-EN28

Reclamation of packaging materials

As a provider of reinsurance products this Indicator is not applicable to our company. Hannover Re nevertheless strives for a high level of recycling and low consumption of materials.

Compliance

G4-EN29

Monetary value of significant fines and total number on non-monetary sanctions for non-compliance with environmental laws and regulations

Hannover Re was not required to pay any significant fines in the reporting period or in previous years due to non-compliance with environmental laws or regulations. Nor were any non-monetary sanctions imposed on Hannover Re.

Transport

G4-EN30

Environmental impacts of transporting products and materials

Our reinsurance services do not cause any significant environmental impacts through transporting. We make systematic efforts to reduce business trips by our employees, especially air travel, and pay offsets for all remaining emissions.

Overall

G4-EN31

Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanisms

Environmental management

Supplier Environmental Assessment

G4-EN32

Percentage of new suppliers thate were screened using environmental criteria

Environmental Grievance Mechanisms

G4-EN34

Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanisms

Sustainability management Employees Employee development and employee advancement Employee retention Co-Determination Supplier management Compliance structure and report

Category: Social

Sub-category: Labor practices and decent work

G4-DMA

Management approach

Employment

G4-LA1

Total number and rates of new employee hires and employee turnover by age group, gender and region

Employee satisfaction

G4-LA2

Benefits provided to Full-time employees that are not provided to temporary or parttime employees, by significant business loactions

Remuneration and fringe benefits

G4-LA3

Return to work and retention rates after parental leave, by gender

Work-life-Balance

Labor/Management Relations

G4-LA4

Minimum notice periods regarding operational changes, including whether these are specified in collective agreements

Co-Determination

Occupational Health and Safety

G4-LA5

Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs

All employees in Germany are fully represented by the Health and Safety Committee. It goes without saying that we meet all legal requirements under the Occupational Safety Act.

G4-LA6

Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities, by region and by gender

Health and Wellness

We do not collect data on occupational diseases or gender-specific figures on absenteeism and accidents.

G4-LA7

Workers with high incidence or high risk of diseases related to their occupation

Health and Wellness

G4-LA8

Health and safety topics covered in formal agreements with trade unions

Our business operations, i.e. the provision of reinsurance services, do not give rise to any health and safety risks that are covered in formal agreements with trade unions.

Training and Education

G4-LA9

Average hours of training per year per employee by gender and by employee category

(Further) training

We do not record training days by employee category or gender.

G4-LA10

Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings

(Further) training Employee development Generation management

G4-LA11

Percentage of employees receiving regular performance and career development reviews, by gender and by employee category

Employee development

Diversity and Equal Opportunity

G4-LA12

Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity

Management structure Diversity management

Equal Remuneration for Women and Men

G4-LA13

Ratio of basic salary and remuneration of women to men by employee category and by significant business locations

Remuneration and fringe benefits Diversity Management

Supplier Assessment for Labor Practices

G4-LA14

Percentage of new suppliers that were screened using labor practices criteria

Labor Practices Grievance Mechanisms

G4-LA16

Number of grievances about labor practices filed, addressed, and resolved through formal grievance mechanisms

Governance and dialogue Compliance structure and report Supplier management Employees

Sub-category: Human rights

G4-DMA

Management approach

Investment

G4-HR2

Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained

Supplier management Co-Determination

Non-discrimination

G4-HR3

Total number of incidents of discrimination and corrective actions taken

Diversity Management

Freedom of Association and Collective Bargaining

G4-HR4

Operations and suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and measures taken to support these rights

Child Labor

G4-HR5

Principles and measures relating to the prevention of child labor

Employees Supplier management

Forced or Compulsory Labor

G4-HR6

Principles and measures relating to the prevention of forced or compulsory labor

Employees Supplier management

Security Practices

G4-HR7

Training of security personnel

Hannover Re does not employ any security personnel of its own and has assigned this function to external service providers. The risk of human rights violations in the context of Hannover Re’s business is extremely slight and in our assessment, therefore, this Indicator is in principle not relevant to our sustainability management.

Supplier Human Rights Assessment

G4-HR10

Percentage of new suppliers that were screened using human rights criteria

Social Commitment Stakeholder dialogue Compliance Supplier management

Human Rights Grievance Mechanisms

G4-HR12

Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms

No human rights violations have occurred to date at Hannover Re and we therefore do not consider the establishment of a grievance mechanism for human rights violations to be relevant to our company.

Sub-category: Society

G4-DMA

Management approach

Local Communities

G4-SO1

Percentage of business locations with implemented local community engagement, impact assessments, and development programs

Stakeholder dialogue Social Commitment

G4-FS13

Access points in low-populated or economically disadvantaged areas by type

Social Commitment

With a few exceptions, as a reinsurer – i.e. as a business-to-business service provider – we do not have any direct contact with initial customers. Our business activities do not, in principle, create access points to financial services.

G4-FS14

Initiatives to improve access to financial services for disadvantaged people

Anti-corruption

G4-SO4

Communication and training on anti-corruption policies and procedures

Employee engagement and donations

Public Policy

G4-SO6

Total value of political contributions by country and recipient/beneficiary

Anti-competitive Behavior

G4-SO7

Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes

No legal actions for anticompetitive behaviour, anti-trust or monopoly practices were taken against Hannover Re in the reporting period or in previous years; consequently, there are no findings to report.

Compliance

G4-SO8

Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations

No significant fines were payable by Hannover Re in the reporting period or in previous years for non-compliance with laws and regulations. Nor have any non-monetary sanctions been imposed on Hannover Re.

Supplier Assessment for Impacts on Society

G4-SO9

Percentage of new suppliers that were screened using criteria for impacts on society

Grievance Mechanisms for Impacts on Society

G4-SO11

Number of grievances about impacts on society filed, addressed, and resolvedthrough formal grievance mechanisms"

Product responsibility Risk expertise Customer orientation and satisfaction Sustainability asset management Data privacy

Sub-category: Product responsibility

G4-DMA

Management approach

Product and Service Labeling

G4-PR3

Type of product and service information required by the organization’s procedures for product and service information and labeling, and percentage of significant product and service categories subject to such information requirements

Customer orientation and satisfaction

The reinsurance industry is not subject to any statutory requirements to provide product or service information to its clients. On the contrary, in the context of taking out a reinsurance treaty it is normally the primary insurers that are required to provide detailed information to reinsurers about their business operations and the reinsured portfolio so that the reinsurer can accurately assess the risks.

G4-PR4

Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes

In the reporting period there were no incidents of non-compliance with Hannover Re’s duties to provide information about products or services. Nor were there any incidents of non-compliance with voluntary codes governing requirements to provide information.

G4-PR5

Results of surveys measuring customer satisfaction

Customer orientation and satisfaction

Marketing Communications

G4-PR6

Sale of banned or disputed products

Hannover Re does not conduct any advertising measures aimed at end customers in the sense of product marketing. Isolated marketing activities are carried out for the Hannover Re and E+S Rück brands, for example through image advertisements and information brochures about the company’s orientation. Sales promotion takes place solely through individual contacts with clients. In view of Hannover Re’s extremely modest advertising expenditure, no special programmes for adherence to laws and standards related to marketing communications have been put in place.

G4-PR7

Incidents of non-compliance with advertising and marketing guidelines

Customer Privacy

G4-PR8

Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data

Data privacy

Compliance

G4-PR9

Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services

In the reporting period and in the preceding years Hannover Re was not required to pay any significant fines for non-compliance with laws or regulations concerning the provision and use of products and services. Nor have any non-monetary sanctions been imposed on Hannover Re.

Product Portfolio

G4-FS6

Percentage of the portfolio for business lines by specific region, size (e.g. micro/sme/large) and by sector

Portfolio Sustainable insurance solutions

G4-FS7

Monetary value of products and services designed to deliver a specific social benefit for each business line broken down by purpose

G4-FS8

Monetary value of products and services designed to deliver a specific environmental benefit for each business line broken down by purpose