In order to respond quickly and flexibly to individual customer requirements, we emphasise flat hierarchies, direct decision-making channels and the importance of empowering underwriters with the appropriate authorities. In addition, we engage in an ongoing and regular dialogue with our clients around the world and use the direct feedback provided on our efforts for the purpose of further optimising our activities. In accordance with our Sustainability Strategy 2015 – 2017, we continued to step up our exchange of views with customers and expanded our international dialogue channels.
Our customer relationships are cultivated on the level of individual divisions. By means of a direct dialogue we share insights with our customers on (re)insurance topics and regularly engage with the feedback given by our contacts. Through informational events such as the seminar series "Building Bridges" in property and casualty reinsurance we foster an exchange of ideas within the industry on a range of issues, including sustainability. In our customer newsletter "ReCent Medical News" the Life & Health reinsurance division regularly puts out information on medical and socioeconomic issues. Our subsidiary
We survey the satisfaction of our customers at regular intervals and are delighted by the favourable findings in the year under review. Our customers see us as a loyal, sympathetic and trustworthy company. This perception is shaped in part by our risk-appropriate prices, adequate capacities and a reliable value proposition. Numerous awards also testify to the satisfaction of our business partners. Most recently, for example, we were once again crowned "Reinsurer of the Year" in 2016 by the highly regarded UK insurance magazine "Reactions".