We attach great importance to the satisfaction of our employees in order to remain a consistently attractive employer. Regular feedback given by our staff is taken very seriously, and we use their evaluations and concrete suggestions as a basis for continuous improvement.
For many years now we have obtained a reliable picture of our employees' satisfaction through the survey of our workforce carried out at the Hannover location. In keeping with the goals of our Sustainability Strategy 2015 – 2017, we rolled out a survey of employee satisfaction internationally and Group-wide with the support of an external opinion research and management consulting firm. We achieved solid participation of around 70% in this survey, which was carried out in the autumn of 2015.
A very high degree of overall satisfaction among our staff was identified as a central finding. This was true both of the average evaluation across all questions and for virtually all individual questions. The considerable motivation and dedication expressed by our staff was especially gratifying. As far as potential scope for improvement is concerned, they identified a more broad-based system of remuneration and further optimisation of the support provided for their ongoing individual training. On the basis of these insights we evaluated the findings in detail in 2016, with decentralised measures subsequently initiated and implemented in the individual units and entities.
The staff turnover ratio at the Hannover location of 3.1% (previous year: 2.5%) was higher than the level of the previous year, but still well below the average expected for the industry as a whole (5.3%). The average length of service to the company at the Hannover location stood at 11 years in 2016.
Staff turnover by region | ||||||||
20161 | 2015 | |||||||
---|---|---|---|---|---|---|---|---|
Rate of persons joining | Rate of persons leaving | Rate of persons joining | Rate of persons leaving | |||||
Region | Number | in % | Number | in % | Number | in % | Number | in % |
Germany | 62 | 4.6 | 50 | 3.7 | 94 | 7.0 | 33 | 2.5 |
Europe excl. Germany | 77 | 14.5 | 43 | 8.1 | 50 | 12.8 | 59 | 15.1 |
USA | 24 | 7.7 | 18 | 5.8 | 23 | 8.1 | 24 | 8.5 |
South Africa | 15 | 8.5 | 16 | 9.1 | 20 | 12.2 | 24 | 14.6 |
Asia | 35 | 16.1 | 29 | 13.3 | 25 | 15.4 | 18 | 11.1 |
Americas excl. USA | 22 | 20.4 | 13 | 12.0 | 14 | 19.4 | 6 | 8.3 |
Australia | 12 | 12.2 | 11 | 11.2 | 9 | 12.0 | 12 | 16.0 |
1 Until 2015 inclusive the Group-wide headcount refers only to employees working at Group companies allocable to the operational insurance business. From 2016 onwards the employees of all companies included in the financial statement of the Hannover Re Group are counted. |
Staff turnover by gender | ||||||||
20161 | 2015 | |||||||
---|---|---|---|---|---|---|---|---|
Rate of persons joining | Rate of persons leaving | Rate of persons joining | Rate of persons leaving | |||||
Gender | Number | in % | Number | in % | Number | in % | Number | in % |
Men | 124 | 8.8 | 103 | 7.3 | 121 | 9.6 | 85 | 6.8 |
Women | 123 | 8.3 | 92 | 6.2 | 114 | 8.7 | 91 | 6.9 |
1 Until 2015 inclusive the Group-wide headcount refers only to employees working at Group companies allocable to the operational insurance business. From 2016 onwards the employees of all companies included in the financial statement of the Hannover Re Group are counted. |
Staff turnover by age group | ||||||||
20161 | 2015 | |||||||
---|---|---|---|---|---|---|---|---|
Rate of persons joining | Rate of persons leaving | Rate of persons joining | Rate of persons leaving | |||||
Age group | Number | in % | Number | in % | Number | in % | Number | in % |
Up to age 29 | 91 | 26.9 | 40 | 11.8 | 105 | 33.5 | 26 | 8.3 |
Ages 30 to 49 | 125 | 7.6 | 107 | 6.5 | 107 | 7.1 | 97 | 6.5 |
Age 50 and over | 31 | 4.8 | 48 | 7.4 | 23 | 4.6 | 53 | 10.6 |
1 Until 2015 inclusive the Group-wide headcount refers only to employees working at Group companies allocable to the operational insurance business. From 2016 onwards the employees of all companies included in the financial statement of the Hannover Re Group are counted. |