Approach to Sustainable Development

As Russia’s largest carrier and one of Europe’s leading airlines, Aeroflot Group is fully aware of its responsibility to society and strives to conduct its business with due respect for the interests, needs, and opinions of all stakeholder groups, including passengers, employees, and shareholders.

The Group is committed to the principles of sustainable business development and complies with all applicable HR, health, safety and environmental protection legislation. Aeroflot seeks to contribute to the country’s social and economic development by participating in programmes aimed at improving transport accessibility, and in projects supporting Russian regions. The Company implements programmes to provide support for vulnerable groups and promote culture and sports. Improving the energy efficiency and environmental performance of the Company’s operations is an integral element of our sustainable development policy.

PJSC Aeroflot’s Public Council, a consultative and advisory body, continued to operate in 2017; it had been established to enable broad public discussion of the Company’s operations. The Public Council comprises 25 prominent figures of Russian culture, education, healthcare, sports, mass media, business, industry associations, civil society organisations, and human rights groups. The Council members participate in its activities on a pro-bono basis.

The Council’s purposes include helping PJSC Aeroflot formulate its position on key aspects of the Russian airline industry’s development, and making recommendations to the Government on regulation and development of the industry. The Public Council helps Aeroflot promptly address the interests of society, make right strategic decisions following changes in the external environment, and consistently enhance service offering in response to the requests of passengers and general public.

The Council held two meetings in 2017, discussing a number of topics, including:

  • Aeroflot’s development as the leader of the Russian air transportation industry;
  • Aeroflot’s interaction with society and the state;
  • achievement of Aeroflot’s strategic goals;
  • the Company’s operating and financial results;
  • implementation of advanced information technologies, digitalisation, and the use of Big Data solutions;
  • changes in laws and regulations on air transportation, including those initiated or supported by Aeroflot;
  • improvement of air transport accessibility for the Russian population.

Corporate values

Each airline of our Group guarantees its customers faultless safety and high quality service at all stages of air travel.

We strive to exceed the expectations of our customers and do everything possible to ensure that our customers come back to us again and again.

We work hard every day to ensure the highest safety level.